David Vasquez

About Me

Learn more about my background, work philosophy, and who I am.

My Story

I learned English on my own, through games, forums and too much time on the internet. That’s what got me into US healthcare in 2019, and I haven’t left since.

Five of those years were Workers’ Compensation: scheduling X-rays, MRIs and CT scans for injured workers, and chasing the referrals and authorizations that decide whether a procedure happens or gets denied. That job taught me the habit I still work by — verify before you book. A missing authorization isn’t a paperwork problem, it’s a patient who doesn’t get seen.

Today I handle front-desk support for a three-location optometry practice in New Jersey, as the only person on the team working from outside the office. That means I cover what the in-office desks can’t get to: 40 to 60 patient contacts a day, around 50 eligibility checks a week, intake, recalls, and the follow-ups nobody has time for.

Both languages, all day. When someone is worried about what their insurance covers, fluency isn’t the hard part — being clear is. I interpret between patients and providers as part of the job, not as a favor. I’m HIPAA trained, and I use AI tools daily to learn new systems faster and keep my documentation clean.

Areas of Expertise

Case Coordination & Outbound Follow-Up

Confirming referrals, authorizations and case status with clinics, adjusters and nurse case managers — working a call list and following up until the answer is definite, then writing it down. Five years under US Workers’ Compensation.

Multichannel Support & Intake

Phone, live chat, SMS and email through Weave; digital intake through IntakeQ. 40–60 patient contacts a day, and every one of them logged.

Scheduling & Calendar Management

Multi-provider calendars, filling cancellations, annual recalls and follow-up. RevolutionEHR daily, and quick to pick up new technology.

Insurance Verification

Eligibility and benefits confirmed before the visit — Availity, ABBverify, VSP, EyeMed. Around 50 a week, including live checks while the patient is on the line.

Bilingual Support & Interpreting

Spanish and English, every day. Live interpreting on calls between patients and providers, plus written translation of patient-facing material.

How I Work

What it looks like to have me on your team — from day one.

Contractor-ready (W-8BEN)

A US practice can engage me directly as an international independent contractor. W-8BEN on file, invoicing through Deel, no staffing agency in the middle.

A remote setup that doesn’t drop calls

200 Mbps connection, a UPS that carries me through outages, a dedicated quiet room and a noise-cancelling headset. El Salvador doesn’t observe daylight saving, so my schedule is stable and predictable — I adjust to your hours, Eastern through Pacific.

Trained your way, then out of your way

I’ve onboarded onto three different practice systems in six years. Give me your documentation and a few shadowing sessions and I’ll do things the way your practice does them, not the way my last one did.

AI as a tool, not a shortcut

I use Claude, ChatGPT and Gemini every day to learn systems faster, draft cleaner documentation and catch my own mistakes. Patient data stays inside the practice’s approved systems.

Experience

Where I've worked and what I actually did.

Jun 2025 — Present · Remote

Remote Front-Desk Support & Patient Coordinator

Multi-location optometry practice — New Jersey (3 locations)

Remote support for the front desks of three locations, as the only team member working from outside the office — covering scheduling, verification and follow-up the in-office desks can’t reach.
40–60 patient contacts a day across phone, live chat, SMS and email (Weave), plus digital intake through IntakeQ.
Around 50 insurance eligibility verifications a week through Availity, ABBverify, VSP and EyeMed, including live checks with the patient on the line. Enter and reconcile coverage data from PatientEngage into the EHR, 10–20 records a day.
Scheduling and recalls in RevolutionEHR — new appointments, filling cancellations, and bringing back patients due for annual exams. Daily coordination with doctors and staff over Slack and Microsoft Teams.

Nov 2024 — Feb 2025

Tier 1 Customer Support Representative

Black Hawk Support Services — One4All

Tier 1 support for the One4All gift-card programme across the UK and Ireland — physical and digital cards — by phone and email, for individual cardholders and for the retailers accepting the cards.
First point of contact for non-technical users with app and digital-card problems — walking people through activation and login step by step, translating the technical answer into plain language, and escalating when an issue needed the next tier. Balances, replacements for lost or damaged cards, failed transactions and refunds.

Apr 2019 — Mar 2024 · 5 yrs

Healthcare Administrative Coordinator — Case Coordination, Records & Scheduling

Cognizant — One Call Care Management

Scheduled X-ray, MRI, CT and related imaging for injured workers under US Workers’ Compensation protocols — 20–30 scheduling calls per day plus follow-ups.
Selected for the outbound team when the department split in 2023 — proactive follow-up on pending cases instead of inbound queue work.
Confirmed referrals and authorizations before booking so procedures wouldn’t be denied or delayed; verified claimant intake and demographics.
Coordinated between claimants, imaging providers, adjusters, nurse case managers and physicians.
Earlier at Cognizant: provider re-credentialing and HIPAA-compliant medical records — the foundation for how I handle authorizations and PHI today.
Bilingual support for Spanish-speaking claimants, including prep instructions and procedure explanations.
Five years with consistent KPIs on call quality, accuracy and documentation.

Tools & Skills

The systems I use every day.

Healthcare systems

RevolutionEHRPatientEngageIntakeQAvailityWeaveABBverifyVSPEyeMed

Office & productivity

Google WorkspaceMicrosoft OfficeSlackMicrosoft Teams

AI tools

ClaudeChatGPTGemini

Used daily to learn new systems faster, draft documentation and double-check my own work. Never with patient data outside approved systems.

HIPAA Compliance — Staff Training

Practice Compliance Solutions (PCS) · Issued Feb 2026

EF SET English Certificate — C2 Proficient

EF SET · Issued Feb 2025

Frequently Asked Questions

Answers to the most common questions about how I work.

What kind of work fits you best?

Remote administrative and customer-facing work for US healthcare — patient and case coordination, scheduling, insurance verification, intake, and all the follow-up in between, across phone, live chat and email. I’ve done it for a single practice, for a national imaging network, and as the remote backup for three front desks at once. High volume doesn’t bother me; an unclear process does, so I ask my questions early and then get out of your way.

Can you work US business hours?

Yes. Five years at Cognizant and my current role are both on US business hours, and I can cover Eastern through Pacific. El Salvador doesn’t observe daylight saving, so there’s no seasonal disruption on my end — I adjust to your schedule and stay there.

How do you handle patient privacy?

HIPAA trained and certified (Practice Compliance Solutions, 2026), with six years of hands-on PHI experience across medical records, Workers’ Compensation cases and practice operations. I document as I go, and patient data doesn’t leave the systems you approve.

You haven’t used our EMR. How long until you’re useful?

I work in RevolutionEHR daily, and before that I scheduled through the systems of a national imaging network. EMRs differ in layout, not in logic — schedule, encounter, eligibility, documentation. Give me your documentation and a few shadowing sessions and I expect to be handling live work within two weeks.

How does AI fit into your work?

As a tool, not a shortcut. I use Claude, ChatGPT and Gemini to learn new systems faster, draft cleaner documentation and catch mistakes before they reach a chart. Patient data stays inside the practice’s approved systems.

How does an engagement with a US practice work?

Simpler than most people expect. I’m familiar with the W-8BEN form and invoice through Deel, so a US practice can engage me directly as an international independent contractor. I’m equally comfortable working through an agency if that’s already your setup.