David Vasquez

What I can take off your plate

Four things your front desk or intake team stops carrying.

Patient & client intake

Calls, SMS and email, screening and documentation.

Insurance & authorizations

Eligibility and benefits before the visit; prior-authorization follow-up.

Scheduling & follow-up

Calendars, recalls, cancellations and the cases that stalled.

Case documentation

EHR and CRM updates, document collection and status tracking.

About Me

Who I am and how I work.

My Story

I taught myself English — games, forums, too much internet — and six years in US healthcare administration, mostly on the phone with American patients and providers, did the rest. Four and a half of those years were inside a Workers’ Compensation network, where I learned the habit I still work by: verify before you book. A missing authorization isn’t paperwork, it’s a patient who doesn’t get seen.

Today I’m the remote front-desk support for a multi-location optometry practice in New Jersey, covering what the in-office desks can’t reach, in English and Spanish.

How I Work

What it looks like to have me on your team — from day one.

Contractor-ready (W-8BEN)

A US practice can engage me directly as an international independent contractor: W-8BEN on file, invoicing through Deel, no agency in the middle.

A remote setup that doesn’t drop calls

200 Mbps connection, UPS backup power, a dedicated quiet room and a noise-cancelling headset. I adjust to your hours, Eastern through Pacific.

Trained your way, then out of your way

I’ve onboarded onto three practice systems in six years. Give me your documentation and a few shadowing sessions and I’ll work the way your practice does.

Experience

Where I've worked and what I actually did.

Jun 2025 — Present · Remote

Remote Front-Desk Support & Patient Coordinator

Multi-location optometry practice — New Jersey

Remote support for the front desk of every location, covering scheduling, verification and follow-up the in-office desks can’t reach.
40–60 patient calls a day, plus two-way SMS through Weave, email and digital intake in IntakeQ.
Around 50 eligibility verifications a week (Availity, ABBverify, VSP, EyeMed), some live with the patient on the line; coverage data reconciled into RevolutionEHR, 10–20 records a day.
Scheduling, cancellations and annual-exam recalls in RevolutionEHR; daily coordination with doctors and staff over Slack and Teams.

Feb 2025 — Jun 2025 · Remote

Legal Intake Specialist

Legal intake agency — Lemon Law firms across the US · side role

Outbound intake for vehicle owners, on behalf of around 30 Lemon Law firms across the US: 60–80 manual calls a day through Aloware, each lead screened against the firm’s criteria before it reached its attorneys.
Collected and checked repair orders, sent retainer agreements through PandaDoc and followed up until signed or closed out. Every lead tracked in HubSpot.

Nov 2023 — Feb 2025 · Remote

Tier 1 Customer Support Representative

Outsourced customer-support provider — UK & Ireland gift-card programme

Tier 1 phone and email support for a UK and Ireland gift-card programme, for cardholders and for the retailers accepting the cards.
First point of contact for non-technical users: activation, login, balances, replacements, failed transactions and refunds, explained in plain language and escalated when an issue needed the next tier.

Apr 2019 — Oct 2023

Healthcare Administrative Coordinator — Scheduling, Records & Credentialing

Global business-process outsourcing company — US Workers’ Compensation network account

Four roles inside one Workers’ Compensation network, each a step earlier in the same process.

Provider Credentialing2019 — early 2020

Re-credentialing across home health, DME and diagnostics: around 30 providers a day, or 3–5 full clinician rosters reconciled in Excel.
Medical Records2020

Diagnostic reports into patient records against a 50–70 per day queue target, then released to the insurance adjuster and the referring physician.
Inbound Schedulinglate 2020 — 2022

MRI, CT, X-ray and neurology studies for injured workers, 30–40 calls a day. Prior authorization confirmed before booking (and obtained when missing), patients screened by modality.
Outbound Follow-Up2022 — Oct 2023

Stalled referrals the inbound queue never touched: up to 100 dials a day, with a monthly target of clearing about 75% of the lead pool.

Bilingual support for Spanish-speaking claimants throughout, with consistent KPIs on call quality, accuracy and documentation.

Frequently Asked Questions

Answers to the most common questions about how I work.

What kind of work fits you best?

Remote administrative work for US healthcare: patient and case coordination, scheduling, insurance verification, intake and the follow-up in between, across phone, text and email. High volume doesn’t bother me; an unclear process does, so I ask early and then get out of your way.

Can you work US business hours?

Yes. My four and a half years inside a US Workers’ Compensation network and my current role are both on US business hours, and I can cover Eastern through Pacific.

How do you handle patient privacy?

HIPAA trained and certified (Practice Compliance Solutions, 2026), with hands-on PHI experience in medical records, Workers’ Compensation cases and practice operations. I document as I go, and patient data doesn’t leave the systems you approve.

You haven’t used our EMR. How long until you’re useful?

I work in RevolutionEHR daily, and before that I scheduled through a national imaging network’s systems. EMRs differ in layout, not in logic. With your documentation and a few shadowing sessions I expect to be handling live work within two weeks.

How does AI fit into your work?

As a tool, not a shortcut. I use Claude, ChatGPT and Gemini to learn new systems faster, draft cleaner documentation and catch mistakes before they reach a chart.

How does an engagement with a US practice work?

I’m familiar with the W-8BEN form and invoice through Deel, so a US practice can engage me directly as an international independent contractor. I’m equally comfortable working through an agency.

Patient coordination,
from first call
to follow-up.